The Commissioner requires staff to meet high standards in the way in which they conduct their business. These standards are set out in the Employee Handbook, issued to all staff upon appointment.
The Commissioner cannot, however, accept complaints about determinations or decisions on applications. When a decision is issued to you the covering letter will explain that you have the right to appeal the decision to the Court of Session on a point of law. If you are dissatisfied with a determination (other than decision) made by the Commissioner you should seek legal advice on whether it is appropriate to seek judicial review.